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Most Common Questions We Get

Common Questions

Attract More Costumers

Need more customers? Having an ATM available at your business location can be the perfect solution. Letting customers withdrawal cash can increase your sales. Contact our team today to learn more about how we can help.

Common Questions

We are a full service provider of ATM services and solutions to financial institutions and retail establishments. We currently deliver the most advanced hardware, software, and communications technologies to customers throughout the U.S. and Canada. Our services include: ATM Sales and leasing, ATM vault cash for cash stocking your ATM, ATM Maintenance, ATM Monitoring & Dispatch, and ATM Equipment Leasing.

You may design this portion of your business to make as much as you wish. You may wish to have the ATM just for a convenience to your customers. You may wish to have the ATM as a profit center for the store.

Your machine may require minor repair periodically. ATM manufacturers spend millions of Dollars designing the equipment so it is reliable and user friendly. The units rarely malfunction, but if a unit does need servicing, repairs may be done within minutes by contacting our toll free help desk at 1 888 407 3662. A portion of the processing fee can be used to cover all parts and labor costs for the term of the Processing Agreement.

You and your staff will be trained in the use of the machine and there is a support team to assist you. The standard training only requires about 15 minutes and will be provided at no cost.

The ATM machines rely on P.I.N. (Personal Identification Numbers) versus signatures, like credit cards, therefore it is each cardholders responsibility to keep their number secret. The cardholders bank authorizes all completed transactions that are done at you’re ATM.

All withdrawals from your ATM prior to 2:00 PM CST will be deposited the next business day directly to the account of the company or person providing the cash for inside the machine. In addition, the surcharge amount will be deposited in the same account. For transactions after 2PM, the deposit will be made to your account the next business day following the transaction. Just like the Banks, on the weekend the money will be deposited on Monday.

Popular Questions

This is the ultimate vending machine. When a unit is installed in your location, there are few costs. This gives you the unique pleasure of having little or no fixed expenses while selling a very strong product, which is well received.

The ATM dials a toll free number to our processor, who adds the surcharge amount and then sends the transaction to the customer’s bank for verification of funds & approval. Once authorization is received, approval is returned to the ATM, which dispenses the requested amount of cash.

Service for your ATM is just a phone call away. Our experienced technicians may be able to solve your ATM problem over the phone. Simply call our technical support desk at (877) 696-7286 and we can arrange for replacement parts and, if necessary, call out one of our nationwide service technicians to repair your ATM. We have local technicians in every US State and Canadian Province.

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Please contact our office today using the form below or give us a call directly at 1 888 407-3662 we have staff on standby 24/7 365.

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ATM Vault Services

1st ISO Processing created it’s ATM Vault Cash program to address the cash needs of ATM owners. Whether owned by an ATM Distributor or a single machine Operator, ATM machines demand a great deal of vault cash to handle their transaction load. FNA supplies that cash at the right time and in the right quantity to maximize your transaction volume. We understand precisely how important it is for your ATM’s to be performing at their peak, regardless of the hour or business volume. With access to over Fifty Million dollars in Vault cash, and national contracts with leading armored delivery services, we have the cash and experience to handle your business.

Why use an ATM vault cash program

First National ATM created it’s ATM Vault Cash program to address the cash needs of ATM owners. Whether owned by an ATM Distributor or a single machine Operator, ATM machines demand a great deal of vault cash to handle their transaction load. FNA supplies that cash at the right time and in the right quantity to maximize your transaction volume. We understand precisely how important it is for your ATM’s to be performing at their peak, regardless of the hour or business volume. With access to over Fifty Million dollars in Vault cash, and national contracts with leading armored delivery services, we have the cash and experience to handle your business.

How Much Does It Cost?

It’s surprisingly simple! Once you’ve made the decision to use our cash management program, call us. We will email you a package which includes our agreement and a form to list the locations you would like us to stock. Depending on your processor, that may be all that’s required. Cash can be in your ATM’s in as little as 7 days after your paperwork is received. Surcharge income is wired to your bank account monthly. Reports detailing your cash usage are e-mailed concurrently.

We Provide

1st ISO Processing provides lightning fast ATM transaction processing for all ATM makes and models including the Hyosung Halo ATM, Genmega ATM, Hantle ATMs, Triton ATMs (including the Triton Argo and Triton Traverse) and even the latest models of bank machines such as the NCR ATM and Diebold ATM. In addition, we process older ATM models such as the Tidel ATM as well as WRG and Tranax ATMs

One of the largest

As one of the USA's largest wholesale ATM processors, 1st ISo Processing has the resources and skills needed to ensure your ATMs run perfectly, routing transactions to the various processing networks.

Leasing an ATM Machine

Leasing an ATM is like buying it over time. You can make payments for 24, 36 or 60 months, after which your last payment will be only $1.00. That’s right! After the lease you will own your ATM machine outright and may do with it as you please. Since ATMs last easily 10 years or more, most people simply keep the ATM in their store earning money, but you are also free to sell it or give it your brother in law!

Help From Beginning to End

Not only will we help you choose the very best ATM for your current application, but we will assist you through the entire setup process - programming your new ATM, the best installation practices, handling service issues, troubleshooting, and monitoring your ATM. We will also be available to you 24 hours a day for any challenges that may arise along the way.

Use Your Cash to Fill the ATM

The first questions you may ask yourself is, "How much cash do I need to fill my new ATM machine?" You will be pleasantly surprised that it takes much less than you think. For example, if you expect 5 transactions per day at the average withdrawal of $60, you only need to put $300 in each day. The second question is, "How do I get my money back after it is withdrawn from the ATM machine?" That's simple, as cash is withdrawn from the ATM, these funds are then redeposited back into your bank account in as little as 24 hours. So, you basically only need enough cash to keep the ATM full for the day. For security purposes, 1st ISO Processing recommends that you fill your ATM daily, and leave the door swung open at night. Bad guys hate empty machines! If you only want to stock it every two to three days, just add the amount equivalent to the number of days between stocking. Your money goes back to your bank with every transaction. Then simply withdraw the same funds and start the process all over again.

The Entire Surcharge Is Yours

Yes, that's right. You keep the entire surcharge amount and pay absolutely nothing for the transaction processing. As long as you do 100 transactions per month or more, we setup and provide all transaction processing free of charge for all our customers. If you do less, there’s only a small charge for the bank sponsorship and tech support. You still get 100% of surcharge! So, for an example, if you set your surcharge at $2.00 and you process 500 transactions a month. The total surcharge revenue you earned is $1,000. You will receive your surcharge revenue each and every day along with any money that is withdrawn by your customers. Your transactions are guaranteed by MetaBank, one of the largest sponsors of ATMs in North America.

Other Costs Associated

When buying an ATM machine, you will obviously have miscellaneous expenses associated with ownership. Expenses such as receipt paper and miscellaneous parts that may go bad over the years. When the time arises, and you are in need of receipt paper or parts, please call on us and we will have these supplies shipped asap to your location and will walk you through the replacement process of these parts.

Online Real-Time Transaction Stats

Each ATM we place comes with complete online real-time stats. Now you are able to log in online and view your transaction stats in real time as they happen eother online or on your cell phone with our free App. Now you can run transaction reports any time you feel the need.

Over 15 Years Experience

First National ATM has over 15 years of experience in helping people like you become successful ATM business owners. We will teach you the ATM business, and be there to support you with ATM Sales training, ATM tech support, and most importantly, how to make money in the ATM business!

We will coach you one-on-one on:

What ATM should you buy or sell? + How to find good ATM business locations. + How to negotiate with ATM location owners. + How to properly care for your ATM's and ATM locations

Training & Skills

You can become a successful ATM business owner with the right training and skills. If you have determination, integrity and don't mind a bit of hard work, you can build a residual income that "pays you while you sleep". Tell us about yourself below and we will contact you right away to discuss our program.

ATM Solutions

First National provides value added nationwide ATM machine sales, ATM processing, Free ATM Placements, ATM cash replenishment services, ATM repair & installation. If you are looking to buy an ATM or lease an ATM, or if you’re are looking to start your own ATM company First National ATM has a profitable solution for you.

Wholesale ATM’S

Do you know of businesses that would benefit from ATM services? Do you have contacts who already have ATMs and trust you as a more reliable source? With our expert help, starting an ATM business can be a great compliment to your existing business relationships.

Vault Cash

First National ATM created it’s ATM Vault Cash program to address the cash needs of ATM owners. Whether owned by an ATM Distributor or a single machine Operator, ATM machines demand a great deal of vault cash to handle their transaction load. Drive down operational costs, improve security, enhance customer services.

What is an EMV

EMV stands for Europay Mastercard & Visa. it is a joint effort to ensure security for customers and inter-operability between nations. Eighty countries globally are in various stages of EMV chip migration, including Canada and countries in Europe, Latin America and Asia. While the United States credit card industry has been operating mainly with magnetic strip technology for many years, the migration to EMV chips is inevitable. You will soon start to see tiny computer chips embedded in your debit and credit cards. These are EMV chips. They require a special reader on your ATM known as an EMV reader. These cost a little more than the the standard magnetic card stripe readers, but provide much greater security against fraud, since the chips are far harder to copy than the mag stripe.

Do I need it on my ATM Machine?

Yes. The national card networks, such as VISA and MasterCard have begun to pass the liability for card fraud onto you the merchant. What this means is that if someone steals card data (such as the recent theft at Target Dept. stores) and they use the stolen card in your location, you will not be paid for the fraudulent transaction. Even worse, you could be liable for the cost of replacing every card issued by that bank – possibly millions of dollars! However, if your ATM has a working EMV card reader, the liability will remain with the banks, and not on you.

Do I need to upgrade my ATM or buy a new ATM Machine?

In many cases you can upgrade your existing ATM. It really depends on what model you have and when you purchased it. First National ATM can assist you in identifying your needs, as well as upgrading your ATM machines. Call us to discuss your situation and we would be happy to assist. A new ATM can also be purchased with the EMV card reader already installed. This is the preferred situation since the cost to upgrade may exceed the value of your current ATM. If you have not yet purchased an ATM Machine, it is highly recommended that you do order it with the reader already installed. This is the most cost effective way to keep your business safe from card fraud. Both the Genmega 2500 ATM ATM ATM and the Hyosung Halo ATM models can be ordered ready to meet all network security requirements